Domestic Appliance Partners
Our solutions make us the perfect partners for domestic appliance manufacturers in the management of after-sales and returns in the large-scale distribution. In addition to technical interventions and repairs, we also offer refurbishing services (recovery and recovery) of appliances.
Releco is the ideal interlocutor for national and international companies operating in the small appliance sector looking for a valid, qualified partner for technical interventions, logistic management and traceability of their products, indispensable activities for a vertical service.
The widespread use of domestic appliances has made the need to rely on serious, competent service center that can offer a service of excellent quality to our customers.
Releco, thanks to its know-how acquired for decades in the sector, is able to perform technical interventions on almost all types of small appliances: from coffee machines to mixers, from razors to vacuum cleaners ...
Thanks to the use of modern software for the management of processes and advanced equipment, the customer can monitor the status progress of his repairs, having control over the process and delivery times.
The management is completed by the issue of technical reports for each individual product.
- Warranty repairs
- Out of warranty repairs
- Management of courtesy devices
- Refurbishment and restoration of used appliances
Already today, Releco manages over 150 shipments a day throughout Italy thanks to the capillarity of its suppliers, in fact, is able to guarantee deliveries in 48h.
In addition to the normal shipping service, Releco also deals with the management of shipment tracking, customer contact and organization of pick-up shipments, returns and swaps.
- Logistic management of transport throughout Italy and abroad
- Support and logistics organization (pick-up, return, swap)
Releco offers its customers a complete, vertical service, also dealing with logistics and warehouse systems.
Thanks to the new headquarters in Treviolo, just outside Bergamo, located in a strategic area between the main road and railway arteries, the company manages the warehouse and organizes the distribution of products and spare parts on behalf of third parties, with precision and competence.
The activity of stock in outsoursing provides for the use of dedicated areas combined with a software system that allows the quick availability of the material in stock and gives the opportunity for our customers to keep track of our stocks and our movements.
SPARE PARTS AND STORAGE MANAGEMENT
- Warehousing and distribution of spare parts and accessories
- Monitoring of warehouse movements
Quality, flexibility and pro-activity are our main characteristics that project us to offer our customers tailor-made solutions that can guarantee maximum results with a limited investment. Taking advantage of the collaboration of specialized personnel, constantly updated on all the news of the sector, Releco can offer a dedicated process for the customization of the service.
In fact, the company can provide services of:
- Interventions and technical assistance
- Logistics management and support
- Management of spare parts and accessories
- Refurbishing and reconditioning used appliances
- Statistical analysis of defect data
- Remote technical assistance service, through Augmented Reality
- Consulting and technical analysis
- Telephone assistance service
- Management of courtesy devices
- …. and so on
|Remote techincal assistance